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Do you have a newsletter that I can sign up for to let me know about new products and sales?
What type of fragrances do you use for your soaps?
Are your products mild?
Do you use any animal byproducts in your soap.
What kind of water do you use in your soaps?
I can't change the quantity of items in my shopping cart.
How are your soaps wrapped?
Do you need my credit card information to process an email order?
Can you fill special request scents and colors for candles or oil types for soaps?
I want to buy a gift basket/tray of your products. Can I do that?
How are my items shipped and how long will it take to get my order?
Do you recommend any other online stores?
Do you have any vegan products?


Do you have a newsletter that I can sign up for to let me know about new products and sales?
We sure do. The signup for our newsletter is located at http://soapandcandleshack.blogspot.com/ Or, you can send an email to soapandcandleshacknl@gmail.com with the title add, and we will add you to the email list.

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What type of fragrances do you use for your soaps?
I use fragrances that are created and tested in a controlled lab environment, that contain natural essential oils, and are approved safe for use on skin and/or are approved safe for candles, for my candles.

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Are your products mild?
When using any new product, use caution and test on a small area of skin. If redness or irritation occurs immediately or after 24 hours, discontinue use immediately. My products are tested thoroughly and are very mild. Of course the fragranced products should be tested by you, before using on full body, as some people can be sensitive to certain fragrances. The same goes for unscented as you might have an allergy to the ingredients in my soap. The unfragranced/uncolored formulas are the most mild of all. Everything is formulated to be as gentle as possible, without being stripping. I use bath and body grade ingredients in our formulations. I formulate fragranced bars to be light and not overbearing or over fragranced. I use soap grade dye free mica FDA grade and/or FD&C cosmetic grade ingredients for use on skin and safe for mucus membranes. Some additional colorants/additives may come from nature like clays and salts and will be stated so in ingredients. I study every ingredient we use extensively, when it comes to formulating. My family and I use this soap ourselves daily, and on our young children as well. We are a family that has many skin problems and we use these soaps with no problems. Myself having acne prone and eczema prone skin, and children with the same skin type. My husband is sensitive to detergents and fragrance in store brand soaps. That's how comfortable I am with the ingredients I use, that I formulate and then use them myself, as well so does my husband and children. I do not advise you let your children wash with soap unsupervised as getting soap in eyes is irritating. This is not tear free soap. When using any new product, use caution and test on a small area of skin. If redness or irritation occurs immediately or after 24 hours, discontinue use immediately.

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Do you use any animal byproducts in your soap.
If at any time we do, it will be noted in the ingredients for that specific soap.

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What kind of water do you use in your soaps?
I use only distilled bottled water in our formulations.

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I can't change the quantity of items in my shopping cart.
To change quantity of items in cart, change the number in the quantity field after adding to cart, then hit the change quantity button to update. If you still experience problems, you can email us your order directly at soapandcandleshack@gmail.com We do not need your credit card information in the email to bill you through email. State what method of payment, either PayPal or Google Checkout, you wish to use, and we can bill you through email to get your order placed. Ecrater is working on this issue and it should be corrected shortly, and once again, we're very sorry if you're experiencing this issue.

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How are your soaps wrapped?
I wrap my soaps in a simple brown paper sleeve, lengthwise, and print onto the sleeve. I find this type of wrap is better for the the soap when stored, allowing it to breathe and it also prevent any marring. It's also more environmentally friendly as well, as it's more easily biodegradable in landfills.

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Do you need my credit card information to process an email order?
We never see any of your credit card information. That is all done by you in a secure encrypted environment, through the payment method you choose, either PayPal or Google Checkout. Never send us your credit card information through email please. If you need to order through email due to problems with our shopping cart or other issues, you will be billed by either of those two methods (whichever you had specified) and you will enter your credit card information after you're on their site, securely. We do not need your credit card info to send you a bill through email, ever. The bill we send, will have a link you click that takes you to either checkout on those secure sites, and you enter information there.

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Can you fill special request scents and colors for candles or oil types for soaps?
We can create our products to order if you wish, within reason. Within reason meaning if you wish to have a certain soap created just for you, you would have to buy whatever quantity we created just for you, on a small enough level to be affordable of course, unless you want a few loaves of soap or something to that affect. Specially scented candles using a fragrance we don't normally carry, would vary in price based on the cost of the fragrance, on the smallest amount we can obtain. For special request items, contact me at soapandcandleshack@gmail.com with your request and I will discuss it and see what I can do to make it happen. Special order soaps would take several weeks to be delivered, as soap needs to cure before they are ready to be sold. I will not sell any soap that isn't cured.

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I want to buy a gift basket/tray of your products. Can I do that?
Yes you can! We can do custom made gift baskets or trays, etc., on request. Give me an amount you'd like to spend, and the type of products you'd like in the basket, and I'll do it up to your specifications and ship it to the destination of your choice. Short notice basket orders may need faster shipping methods than my shopping cart provides. If you want a basket shipped somewhere asap, contact me at soapandcandleshack@gmail.com with your request and I'll find out the fastest shipping method and price and get back to you with a shipping quote.

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How are my items shipped and how long will it take to get my order?
I use USPS flat rate shipping for all of my shipping needs. Candles are made to order, so candle orders will take about 3 days before shipping since they need to fully harden and cure before being shipped. Your order is it has a candle in it, will arrive in about 5 days.

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Do you recommend any other online stores?
I sure do! My friend and mentor's site in my candle making adventures. http://keencandles.com/store/Default.asp I've tried her products myself, and I highly recommend them. She does her products to perfection and has a large variety of scents.

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Do you have any vegan products?
Yes we do and anything vegan will be cured in a seperate cabinet from the non vegan items, and seperate utensils are set aside just for vegan use to avoid contaminations.

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Last Updated: 28 Dec 2016 01:37:45 PST home  |  about  |  terms  |  contact
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